Privacy Policy

The Eleven Standard respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit the11standard.com, submit an enquiry through our website or advertising forms, communicate with us through WhatsApp, Instagram, Facebook or other channels, or use our dental concierge services.

1. Who We Are

The Eleven Standard provides dental concierge services for individuals considering dental treatment in Istanbul, Türkiye.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the organisation responsible for your personal information is:

Legal entity: THE 11 STANDARD DENTAL CONCIERGE SERVICES TRADE MARK
Trading name: The Eleven Standard
Website: the11standard.com
Email: info@the11standard.com
Registered address: Ziya Gökalp, Süleyman Demirel Blv 7E İç Kapı 136, 34480 Başakşehir / İstanbul

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name
• Telephone and WhatsApp number
• Email address
• Country or location
• Information you provide when making an enquiry
• Preferred treatment dates or travel timeframe
• Communications between you and The Eleven Standard
• Information required to assist with your dental concierge request

If you choose to discuss your dental requirements with us, you may also voluntarily provide information relating to your dental or health circumstances.

We only request health-related information where it is reasonably necessary to assist with your enquiry or coordinate services.

3. Information Collected Through Facebook and Instagram

When you submit a lead form through a Facebook or Instagram advertisement, Meta may provide us with the information you entered or authorised Meta to share, such as your:

• Name
• Telephone number
• Email address

We use this information to respond to your enquiry and, where appropriate, continue the conversation through WhatsApp or another communication channel.

Meta processes information separately under its own privacy policies and terms.

4. WhatsApp Communications

If you choose to communicate with us through WhatsApp, your messages and contact information will also be processed through WhatsApp and its associated service providers.

We may use WhatsApp to:

• Respond to your enquiry
• Understand what services you are looking for
• Provide information about potential treatment options
• Coordinate appointments or consultations
• Assist with travel or concierge arrangements
• Follow up on an enquiry you have submitted

Automated or AI-assisted systems may be used to help respond to initial enquiries, organise information or route conversations to the appropriate member of our team.

You may request to speak with a member of our team at any time.

5. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Provide dental concierge services
• Understand your requirements
• Communicate with suitable service providers where necessary
• Coordinate consultations and appointments
• Provide quotations or treatment-related information
• Manage travel and concierge arrangements
• Improve our services and customer experience
• Maintain business and compliance records
• Prevent fraud or misuse
• Meet legal or regulatory requirements

We will not sell your personal information.

6. Our Legal Basis for Processing

Depending on the circumstances, we process personal information on one or more of the following legal bases:

Consent — where you have asked us to contact you or have voluntarily provided information.

Contract or steps before entering into a contract — where processing is necessary to provide information or services you have requested.

Legitimate interests — where necessary to operate, protect and improve our business and respond effectively to genuine enquiries.

Legal obligation — where we are required to retain or disclose information under applicable law.

Where information concerning health is processed, we will apply the additional protections required for special-category personal data under applicable data protection legislation.

7. Sharing Your Information

We may share information only where reasonably necessary with organisations involved in providing or supporting the service you have requested, including:

• Dental clinics and healthcare professionals
• Travel or concierge service providers
• Technology and communications providers
• CRM and customer-support platforms
• WhatsApp and Meta platforms
• Professional advisers
• Authorities where legally required

We do not provide your personal information to unrelated third parties for them to sell their own products or services to you.

Where health information needs to be shared with a clinic or healthcare professional, we will only share information reasonably required for evaluating or arranging the service you have requested.

8. International Data Transfers

The Eleven Standard operates in connection with services provided in Türkiye and may serve individuals located in the United Kingdom and other countries.

As a result, your personal information may be processed or transferred outside the United Kingdom.

Where UK data protection law applies, we take appropriate steps to protect personal information transferred internationally and use legally recognised safeguards where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, maintaining business records and complying with legal obligations.

Enquiry information that does not result in an ongoing client relationship will normally be deleted or anonymised when it is no longer reasonably required.

You may also request deletion of your information, subject to any legal obligations requiring us to retain particular records.

10. Marketing Communications

We may send marketing communications only where permitted by applicable law.

You can ask us to stop sending marketing messages at any time by:

• Replying to the communication
• Asking us through WhatsApp
• Contacting us by email

Stopping marketing communications does not prevent us from contacting you regarding an active enquiry or service you have requested.

11. Your Rights

Where UK GDPR or similar data protection legislation applies, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to certain processing
• Request transfer of your information
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact: info@the11standard.com

We may need to verify your identity before completing a request.

12. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no internet or electronic communication system can be guaranteed to be completely secure.

13. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, clinics, travel providers, Meta platforms, WhatsApp or other services.

Those organisations operate under their own privacy policies, and we are not responsible for their independent privacy practices.

14. Cookies and Website Analytics

Our website may use cookies, analytics technologies and advertising technologies to understand website usage, improve performance and measure advertising effectiveness.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

Further information may be provided in our Cookie Policy.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate the matter.

If UK data protection legislation applies to you, you may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be published on this page.

Contact

The Eleven Standard
Email: info@the11standard.com
Website: the11standard.com